Hairavie Help Center
Everything you need to get the most out of Hairavie.
Learn how to build your Hair ID, understand Hair Match, scan products, organize My Shelf, build routines, track results and use Hairavie's personalized tools.
17 help categories
Getting started
What Hairavie is and where to begin.
Hair ID
The profile everything is personalized from.
Hair Match
What the score means — and when there isn't one.
Search & product details
Finding products and reading what Hairavie knows.
Scan & formula analysis
Barcodes, label photos and pasted ingredients.
My Shelf
Your products, and what Hairavie does with them.
Product contributions
Helping Hairavie learn a missing product.
Splurge vs Save — Beta
Whether a price is fair for the kind of formula.
Routine builder
A wash day built from what you own.
Wash Journal
Logging wash days and what Hairavie learns.
Hair Forecast — Beta
Weather-aware routine adjustments.
Hairlytics — Beta
Ask questions about your hair and your products.
Hair Lab — Beta
Structured experiments on your own routine.
Hairavie+
What membership adds.
Billing & subscriptions
Charges, renewals and cancelling.
Account & privacy
Your data and your choices.
Troubleshooting
Answers to the questions beta testers asked most.
Still need help?
Can't find what you're looking for? We're here to help.
Email support@hairavie.com for anything about your account, a product record or a charge. For privacy or data-rights requests, email privacy@hairavie.com so it reaches the right place.
Email support@hairavie.comOur Privacy Policy and Terms of Service cover data handling and account questions in full.