Returns for Incorrect, Damaged, or Defective Products

If you received the wrong item, a product damaged in transit, or a defective item, we are happy to provide a replacement or a full refund.

How to Initiate a Return:

1. Contact Us – Email us at support@hairavie.com within 30 days of receiving your order. Please include:

   • Your order number
   • A description of the issue
   • Clear photos and/or a short video of the problem

2. Approval & Return Instructions – Our team will review your request and provide return instructions.

3. Return Label – If approved, we will provide a prepaid return label at no cost.

4. Processing Your Return – Once we receive the returned item, we will inspect it and process your refund or replacement within 5 business days.

Important Notes:

• Returned items must be unused and in their original packaging.
• The return shipping label must be requested via support@hairavie.com
• No restocking fees apply for incorrect, defective, or damaged items.
• Refunds are issued via the original payment method.
• If you opt for a replacement, we will ship it at no additional cost.

Returns for Customer Preference (Ordered Wrong Item, Sizing Issues, or Changed Mind)

If you purchased the wrong product, selected the wrong size, or changed your mind, we accept returns under these conditions:

How to Initiate a Return:

1. Contact Us – Email support@hairavie.com within 30 days of receiving your order to request a return.

2. Return Shipping – Customers are responsible for return shipping costs. We do not provide prepaid return labels for preference-based returns.

3. Return Condition – Items must be unused, unopened, and in their original packaging for hygiene reasons.

4. Processing Your Return – Once we receive the returned product, we will inspect it and process your refund within 5 business days.

Additional Notes:

• Returns must be initiated within 30 days of delivery.
• Opened or used products cannot be returned due to hygiene reasons.
• Original shipping costs are non-refundable.
• Refunds are processed via the original payment method.

Store Credit

Eligibility:

• If your return falls outside the standard criteria but the item is UNUSED and in its original condition, store credit may be available.
• This option is offered for items beyond the 30-day return window, provided there are no signs of use.

Requirements:

• If the original packaging is missing, ensure the item is well-packed to avoid damage during transit.
• Proof of purchase, such as a confirmation email, is required for store credit eligibility.

1. Inquiries:

• Contact us at support@hairavie.com to begin the process.

Refunds

Processing:

• Upon receiving and inspecting your return, we will notify you about the status of your refund.
• Please allow up to 10 days for this process.

Method of Refund:

• Approved returns will be refunded to your original payment method.
• The timing of credit availability may vary based on your card issuer’s policies.

Store Credit for Ineligible Items:

• For items ineligible for a refund but qualifying for store credit, we will provide a code corresponding to your item's purchase value.

1. Questions or Concerns:

• Reach out at support@hairavie.com

Shipping Information:

1. Shipping process:

• We offer free shipping within the US.
• Orders are processed within 1-2 business day from one of our international locations depending on stock availability.
• After dispatch, estimated delivery time is:
• United States: 5-10 business days
• Australia: 5-10 business days
• Canada: 5-8 business days
• New Zealand: 3-5 business days
• United Kingdom: 5-10 business days 
• We will provide you with a shipping confirmation approximately 1-2 days after our order confirmation mail. This e-mail will contain a tracking link for your shipment.

2. General Overview:

• Once your order has been shipped and is in the possession of the carrier, we are no longer liable for lost, damaged, or undelivered packages. However, we are committed to helping you resolve any issues with your delivery.

2. Tracking Information:

• All orders will include tracking. Once your order has shipped, you will receive a tracking number via email. Please monitor this tracking information to ensure timely delivery.

3. Package Marked as Delivered but Not Received:

If your package's tracking status shows "delivered," but you have not received it:

• Check the delivery address to ensure accuracy.
• Look for a delivery attempt notice: The carrier may have left a notice with details on how to retrieve your package.
• Contact your local post office or carrier to inquire about the package's whereabouts.
• Check with neighbors or household members: Sometimes packages are delivered to a nearby address or received by someone else at your location.

If you are still unable to locate your package, please contact us within 10 days of the delivery date. We will initiate an investigation with the carrier.

4. Replacement Policy:

For packages confirmed as lost by the carrier:

• We will offer a replacement for the missing items.

For packages marked as delivered but not received:

• We do not issue refunds. However, we may offer a one-time replacement after a thorough investigation. This replacement will only be provided if the customer agrees to prepay for shipping with tracking. Please note that this offer is made on a goodwill basis and is subject to our discretion.

5. No Refunds Policy:

• We do not offer refunds for items marked as delivered. Refunds are only issued if an item is confirmed as lost by the carrier or in exceptional circumstances at our discretion.

6. Reporting Timeframes:

• All claims for missing packages must be reported within 10 days of the stated delivery date. Any claims made after this period will not be eligible for replacement.