Returns

At Luminique Beauty, we understand that sometimes things don’t work out. Here’s how our return process works:

Return Window:

• You have 60 calendar days to return an item from the date you received it.

Return Conditions:

• Items must be unused, in the same condition as received, and in the original packaging.
• Ensure you have your Order Number or proof of purchase ready to initiate a return.

Return Shipping Costs:

• Customers are responsible for covering the return shipping costs.

Return Process:

• Locate your order number in your confirmation email.
• After verifying your mailing address, we will issue a return label via email.
• Due to increased order volumes, allow up to 21 days post-receipt of the product to process your refund.

1. Streamlined Return Experience:

• Visit our return portal and follow the instructions provided.

Store Credit

Eligibility:

• If your return falls outside the standard criteria but the item is UNUSED and in its original condition, store credit may be available.
• This option is offered for items beyond the 60-day return window, provided there are no signs of use.

Requirements:

• If the original packaging is missing, ensure the item is well-packed to avoid damage during transit.
• Proof of purchase, such as a confirmation email, is required for store credit eligibility.

1. Inquiries:

• Contact us at business@cliffsandholdings.com to begin the process.

Refunds

Processing:

• Upon receiving and inspecting your return, we will notify you about the status of your refund.
• Please allow up to 21 days for this process.

Method of Refund:

• Approved returns will be refunded to your original payment method.
• The timing of credit availability may vary based on your card issuer’s policies.

Store Credit for Ineligible Items:

• For items ineligible for a refund but qualifying for store credit, we will provide a code corresponding to your item's purchase value.

1. Questions or Concerns:

• Reach out at business@cliffsandholdings.com